Privacy Policy
Effective Date: June 3, 2025
1. Introduction
Welcome to Helix MedSpa. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, communicate with us, schedule appointments, receive treatments, or otherwise use our services.
By accessing our website or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Website: https://helixmedspa.com
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Telephone number
- Mailing address
- Date of birth
- Emergency contact information
Health Information
- Medical history
- Treatment information
- Consultation notes
- Information necessary to safely provide aesthetic and medical services
Payment Information
- Billing information
- Transaction history
- Payment method information processed through secure third-party payment providers
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and tracking technologies
Appointment Information
- Appointment requests
- Booking history
- Communication preferences
- Service interests
3. How We Use Your Information
We may use your information to:
- Provide medical, aesthetic, and wellness services
- Schedule and manage appointments
- Process payments and transactions
- Respond to inquiries and customer service requests
- Deliver treatment instructions and post-care information
- Improve our website and services
- Maintain business records
- Comply with legal and regulatory obligations
- Send service-related communications
- Send promotional and marketing communications when you have provided consent
4. SMS and Electronic Communications
If you provide your phone number and consent to receive text messages, Helix MedSpa may send:
- Appointment reminders
- Appointment confirmations
- Treatment instructions
- Post-care information
- Service updates
- Promotional offers and marketing communications (where consent has been provided)
Message frequency may vary.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us directly at [email protected].
Your consent to receive SMS messages is not a condition of purchasing any product or service.
5. How We Share Your Information
We do not sell or rent your personal information.
We may share information with:
Service Providers
Third-party companies that assist us with:
- Appointment scheduling
- Payment processing
- Customer communications
- Marketing services
- Website hosting
- IT support
Legal Requirements
When required by law, court order, regulatory authority, or legal process.
Business Transactions
In connection with a merger, acquisition, financing, sale of assets, or business restructuring.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Withdraw consent where applicable
- Opt out of marketing communications
- Request information regarding how your data is being used
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Understand visitor behavior
- Enhance user experience
You may control cookie settings through your web browser.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children under 18 years of age.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services following the posting of changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Helix MedSpa
236-349-4455
